Susan Deveney

Susan Deveney is a distinguished expert in conflict resolution and mediation, as well as a leader in educational training. She operates as the Chief Executive and Head Instructor at Conflict Resolution Training Inc. (CRT) in Boston, MA. Here, she and her team offer professional development and continuing education programs that aim to enhance communication and conflict resolution skills across a broad spectrum of U.S. professionals and organizations.

Born and nurtured in Boston, Massachusetts, she pursued her undergraduate education at the University of Bridgeport in Connecticut, graduating summa cum laude with a double major in Political Science and Psychology. She continued her academic journey at Suffolk University Law School in Boston, obtaining her Juris Doctor degree.

In 2010, Susan founded Conflict Resolution Training Inc. (CRT), which has since provided nationwide training, certification, and tailored professional development programs focusing on crucial skills such as managing difficult conversations and promoting empathy, mindfulness, diversity, and inclusion. Under her leadership, CRT has enriched thousands of professionals and worked with a diverse client base, including corporations, nonprofits, and Native American tribes, to fortify teamwork.

Before dedicating herself fully to CRT, she managed her legal and mediation practice from 2001 to 2016, where she specialized in disability law, family and business disputes, and employment law. Her legal expertise also includes designing litigation prevention systems and conducting workplace investigations.

Susan's mediation expertise is particularly notable in divorce and family mediation, where she has dedicated over two decades to assisting families in conflict. Additionally, she provides specialized training in areas like particular education mediation and workplace conflict resolution, developing programs that enhance interpersonal communication and foster positive workplace behaviors.

Throughout her career, Susan has been actively involved in community service. She has secured grants for conflict resolution programs for K-12 schools and volunteered in various educational initiatives. She also supports legislation and projects that promote the social and economic welfare of children and contributes regularly to organizations that advance women's and girls' rights.

Susan is currently focused on launching new initiatives aimed at specific mediation needs. She recently introduced a nationwide Special Education Mediation Workshop and plans to launch an Elder Care Facilitation Workshop to support caregivers in creating comprehensive care plans for seniors.

As an accomplished writer and speaker, she has published several articles and spoken at numerous conferences on conflict resolution and communication. Her books include "The Mediator's Guide to Writing Effective Memoranda of Understanding" and the upcoming "Introduction to Special Education Mediation."

Outside her professional commitments, Susan enjoys tennis, swimming, and writing, which contribute to her personal well-being and continuous learning.